Wind River Achieves Certification Under Prestigious Service Capability & Performance (SCP) Standards

**ALAMEDA, CA — March 12, 2024** — Wind River®, a global leader in delivering software for intelligent connected systems, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards.

This achievement validates Wind River's commitment to service excellence and demonstrates that its support operations meet the rigorous requirements set forth by the SCP Standards, which represent best practices for technology service and support.

Comprehensive Service Excellence

The SCP certification process evaluates organizations across multiple critical dimensions:

• Strategic planning and alignment with business objectives
• Service delivery processes and operational efficiency
• Staff capabilities, training, and development programs
• Customer satisfaction and feedback mechanisms
• Continuous improvement initiatives
• Technology infrastructure and tools

Wind River's successful certification reflects its investment in building a world-class support organization that delivers consistent, high-quality service to customers worldwide.

Industry Recognition

The SCP Standards are recognized globally as the benchmark for service excellence in the technology industry. Organizations that achieve certification join an elite group of companies committed to delivering superior customer support and maintaining the highest standards of service operations.

Achieving and maintaining SCP certification requires ongoing dedication to excellence, as certified organizations must undergo annual audits to verify continued compliance with the standards.