Online Training Class Schedule
Browse upcoming live virtual sessions of our management training classes and professional workshops, delivered online for professionals in the NA, EMEA, and APAC regions
Upcoming Online Training Classes
Every session below is delivered live online, so you can attend instructor-led management training classes from anywhere in the world.
Virtual Course Times: NA Region: 12:00 PM – 4:00 PM (ET) | EMEA Region: 9:00 AM – 1:00 PM (GMT) | APAC Region: Times Vary
Register For a Course in the EMEA Region →Support Manager(8 sessions over 2 weeks)
For support center managers focused on team performance and operations.
Support Supervisor
For technical support supervisors leading daily team productivity.
Field Service Manager(8 sessions over 2 weeks)
For field service managers leading complex field operations.
Field Service Supervisor
For field service supervisors who motivate and direct field teams.
Team Leadership
For team leads who want practical leadership skills, fast.
Service Account Manager
For account managers turning key customers into loyal champions.
Support Professional
For support analysts building customer communication skills.
Support Specialist(U.S. Dates Only)
Don't see a date that works for you? We offer custom training sessions for organizations.
Request Custom TrainingTraining Options
All of our courses are now available in a virtual format, allowing you to train your team from anywhere in the world. Our interactive virtual sessions provide the same high-quality instruction and hands-on learning as our in-person courses.
Public Courses
Join professionals from other organizations in our scheduled public courses. Great for individuals or small teams looking for professional development.
- •Network with peers from other companies
- •Scheduled throughout the year
- •Virtual and in-person options
Private Training
Bring our training directly to your organization with customized content tailored to your specific needs and challenges.
- •Customized to your organization's needs
- •Cost-effective for larger teams
- •On-site or virtual delivery
Schedule FAQs
How do I register for a scheduled course?
Click Register Online next to the course you want and complete the secure PayPal checkout. Prefer to browse first? The Course Registration page lists the full catalog with prices and course descriptions, and shows which courses are open for registration now.
Are the classes virtual or in person?
All currently scheduled sessions are delivered live online by an instructor. Our virtual sessions provide the same interactive, hands-on learning as our in-person courses. If you would prefer on-site delivery for your team, contact us about private training options.
What time zones and regions do you support?
We schedule sessions across three regions: NA Region sessions run 12:00 PM to 4:00 PM (ET), EMEA Region sessions run 9:00 AM to 1:00 PM (GMT), and APAC Region times vary by course. You can attend any region's session from anywhere in the world.
Can we schedule a private or custom session for our team?
Yes. Every course can be delivered privately for your organization, customized to your needs, either virtually or on site. If you do not see a date that works for you, use the Request Custom Training option or contact us to arrange a session.
What happens if course dates change?
If a session must be rescheduled, registered students are notified by email in advance and offered a seat in a future session at no additional cost. If the new dates do not work for you, contact us and we will transfer your registration.
Is certification included?
Instructor-led courses include a certification exam where applicable. Students who pass the exam earn the corresponding SCP Career Certification designation, such as Certified Support Manager or Certified Field Service Manager.
Ready to Enroll?
Contact us today to register for upcoming courses or discuss custom training options for your team