Features & Benefits
Why the SCP Standards Program Delivers Measurable Value
The Service Capability & Performance (SCP) Standards program is designed to help service organizations achieve and sustain the highest levels of performance. Participation in the program delivers tangible business benefits while providing access to resources that drive continuous improvement.
Below you will find the key benefits organizations achieve through the SCP Standards program, along with the core program features that make it possible.
Program Benefits
Organizations that participate in the SCP Standards program achieve measurable improvements across five key dimensions.
Increase Efficiency and Productivity
The SCP Standards evaluate service operations across multiple dimensions to identify areas where improvements can reduce costs and increase productivity. Participating organizations can leverage the audit findings to create an improvement plan that prioritizes high-value initiatives across the organization.
Maximize Financial Performance
Organizations that achieve higher levels of service performance generate better revenue, higher profit margins and greater return on investment. The SCP Standards provide a roadmap that helps organizations identify the most effective way to improve performance and document the value of service to the business.
Achieve Global Consistency
Companies with global service organizations use the SCP Standards as a common benchmark to achieve consistency across multiple sites and geographic regions. The standards provide a common language to evaluate performance and share best practices globally.
Integrate Industry Best Practices
The SCP Standards represent the leading industry thinking about what makes a high-performance service organization. Participation provides organizations with a blueprint for integrating the best practices that will have the greatest impact on performance.
Create a Competitive Advantage
Achieving SCP Certification demonstrates to customers, prospects and partners that your organization is committed to delivering the highest quality service. Certified companies earn the right to use the SCP Certified logo to promote their commitment to service excellence.
Program Features
The SCP Standards program includes features specifically designed to help organizations improve and demonstrate service excellence.
Independent Audit of Service Quality
The SCP audit is conducted by independent auditors with extensive service expertise to provide an objective evaluation of your service operations. The audit findings provide specific feedback on how to improve performance and achieve higher scores.
Industry Benchmarking
The SCP Standards program provides access to industry benchmark data that enables you to compare your performance against industry peers. Benchmark information is categorized by industry vertical and company size to provide relevant comparisons.
Best Practice Sharing
All SCP Standards participants gain access to best practice sharing sessions to discuss service industry trends, operational challenges and real-world solutions with their peers. This virtual community of practice provides a valuable forum for sharing knowledge.
Ready to Get Certified?
Learn how the SCP Standards program can help your organization achieve service excellence and earn industry recognition.