Support Professional Training
Technical Support Professional Training and Certification
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's technical support professional. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
This course trains technical support professionals in the customer skills necessary to deliver quality services in today's complex support environment. This support training program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, and teamwork, among others.
Post-class support training assistance is available through our "Making It Stick" management workshop to ensure transfer of skills to the job and to help measure return on investment.
Who Should Attend
- Tier 1 and Tier 2 level support staff
- Recently hired support staff at all levels
- Any members of the organization that interact with customers
Course Curriculum
Course Delivery Options
Virtual Classes
Blended learning experiences combining self-paced online training with live, online instructor-led sessions to reinforce course concepts in a group setting using exercises and interactive discussion consisting of three 3-hour sessions.
Register for Virtual CourseOnline Self-Paced
Structured to provide a combination of teaching and interactivity that enables students to learn valuable information and apply that information to real world situations. 60 consecutive days access to complete the course.
Private Classes
Instructor-led classes tailored to your specific needs and goals with role-plays, team exercises, and discussions most relevant to your organization. Classes are available in virtual or on-site formats.
Request InformationSCP Career Certification
This course prepares students to take the online exam and become a Certified Support Professional.
* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.
Elevate Your Support Skills
Join thousands of certified support professionals delivering world-class customer service.