Field Service Engineer Training
Customer service skills for field service professionals
Customer service is not a one-size-fits-all skill. Engineers who provide field service face specific challenges that require on the spot thinking and a high level of confidence and control, while building and maintaining customer rapport. This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high expectation and complex environment.
Developed specifically for the technical field engineer, Field Service Engineer provides interactive online learning with on-the-job tools for the field engineer combined with a skills reinforcement module for the field manager. This comprehensive format, along with industry certification, provides a complete, continuous learning process for today's field engineers.
Who Should Attend
- Field service technicians and engineers
- Installation and commissioning specialists
- Equipment maintenance professionals
- Technical professionals transitioning to field roles
Course Curriculum
Course Delivery Options
Virtual Classes
Blended learning experiences combining self-paced online training with live, online instructor-led sessions to reinforce course concepts in a group setting using exercises and interactive discussion consisting of three 3-hour sessions.
Register for Virtual CourseOnline Self-Paced
Structured to provide a combination of teaching and interactivity that enables students to learn valuable information and apply that information to real world situations. 60 consecutive days access to complete the course.
Private Classes
Classes are available in virtual or on-site formats. Content is tailored to your organization's specific needs, goals, and field service environment.
Request InformationSCP Career Certification
This course prepares students to take the online exam and become a Certified Field Service Engineer, demonstrating professional competency in field service delivery.
* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.
Excel in Field Service
Combine technical excellence with outstanding customer service to become a trusted field service professional.