Support Manager Training
Advanced management training for support managers leading teams and driving organizational success
The Support Manager course provides comprehensive training in the strategic and tactical skills needed to manage technical support operations effectively. This intensive program covers team management, resource planning, metrics and KPIs, customer relationship management, and strategic planning. Designed for managers overseeing multiple support teams or entire support operations, this course prepares leaders to drive performance improvements and align support operations with business objectives.
Who Should Attend
- Current support managers seeking to enhance their skills
- Supervisors preparing to move into management roles
- Senior leaders responsible for support operations
- Professionals managing multiple support teams
Course Curriculum
Fourteen modules covering all aspects of managing both the operational and business aspects of support organizations.
Course Delivery Options
Public Virtual Classes
Live instructor-led virtual sessions conducted over multiple weeks. Interactive discussions, case studies, and real-world scenarios led by experienced support executives.
Private Classes
Customized training tailored to your organization's specific needs and challenges. Perfect for developing your management team together. Classes are available in virtual or on-site formats.
SCP Career Certification
This course prepares students to take the online exam and become a Certified Support Manager under the Service Capability & Performance (SCP) Career Certification program.
Learn About CertificationAdvance Your Management Career
Join the ranks of certified support managers leading high-performing teams worldwide.