Support Manager Training & Certification
Advanced management training for support managers, preparing graduates for the SCP Certified Support Manager credential
The Support Manager course is a comprehensive management training program built specifically for leaders of technical support and service center operations. Unlike general management courses, it is designed around the strategic and operational realities of running a support organization — covering team management, resource planning, metrics and KPIs, financial management, hiring, and aligning the support function with broader business objectives.
Delivered across 14 modules in eight 4-hour virtual sessions, the course is one of the most complete support management programs available. Graduates are prepared to sit for the Certified Support Manager exam under the globally recognized SCP Career Certification program. The exam fee is included in the course registration.
Who Should Attend
- Current support managers seeking to enhance their skills
- Supervisors preparing to move into management roles
- Senior leaders responsible for support operations
- Professionals managing multiple support teams
Course Curriculum
Fourteen modules covering all aspects of managing both the operational and business aspects of support organizations. Select any module to view its learning objectives.
Course Delivery Options
Public Virtual Classes
Live instructor-led virtual sessions conducted over multiple weeks. Interactive discussions, case studies, and real-world scenarios led by experienced support executives.
Private Classes
Customized training tailored to your organization's specific needs and challenges. Perfect for developing your management team together. Classes are available in virtual or on-site formats.
SCP Career Certification
This course prepares students to take the online exam and become a Certified Support Manager under the Service Capability & Performance (SCP) Career Certification program.
Learn About CertificationFrequently Asked Questions
Key things to know about the Support Manager course.
Who is this course designed for?
This course is designed for current support managers seeking to strengthen their skills, supervisors preparing to move into management roles, and senior leaders responsible for support operations across single or multiple teams.
What will I be able to do after completing this course?
You will be able to lead and develop support teams, make data-driven decisions, manage budgets and forecasts, design effective hiring and retention programs, and align your support operation with broader business strategy.
Does this course lead to a professional certification?
Yes. Completing this course prepares you to sit for the Certified Support Manager (CSM) exam under the Service Capability & Performance (SCP) Career Certification program. The exam fee is included in the course registration.
How is this different from a generic management course?
Generic management training is not built around support operations. This course covers the strategic and operational work of running a support organization: metrics and KPIs, resource planning, financial management, hiring, and aligning support with the business. It also differs from the Support Supervisor course, which focuses on frontline coaching rather than strategic management.
Can this course be delivered privately for my team?
Yes. Private classes are available in virtual and on-site formats and can be customized. Contact us to discuss your team's needs.
How is the course structured and how long does it take?
Fourteen modules delivered across eight 4-hour virtual sessions, typically spread over multiple weeks so you can apply concepts between sessions. A customized private class is also available.
Advance Your Management Career
Join the ranks of certified support managers leading high-performing teams worldwide.