Field Service Manager Training & Certification
Advanced management training for field service managers, preparing graduates for the SCP Certified Field Service Manager credential
The Field Service Manager course is a comprehensive management training program designed for leaders of field service organizations. It goes beyond general management principles to address the full operational and business complexity of running a field service operation — from managing virtual teams and measuring performance to financial planning, inventory management, and strategic alignment with organizational goals.
Delivered across 14 modules in eight 4-hour virtual sessions, the program is one of the most thorough field service management courses available. Graduates are prepared to sit for the Certified Field Service Manager exam under the globally recognized SCP Career Certification program. The exam fee is included in the course registration.
Who Should Attend
- Field service managers overseeing technician teams
- Service delivery managers responsible for field operations
- Technical managers transitioning to field service leadership
- Operations managers in equipment service organizations
Course Curriculum
Fourteen modules covering all aspects of managing both the operational and business aspects of field service organizations. Select any module to view its learning objectives.
Course Delivery Options
Public Virtual Classes
Live instructor-led virtual sessions with field service management experts. Interactive case studies and peer learning from other field service leaders.
Private Classes
Customized training tailored to your organization's specific needs and challenges. Perfect for developing your management team together. Classes are available in virtual or on-site formats.
SCP Career Certification
This course prepares students to take the online exam and become a Certified Field Service Manager under the Service Capability & Performance (SCP) Career Certification program.
Frequently Asked Questions
Key things to know about the Field Service Manager course.
Who is this course designed for?
This course is designed for current field service managers, senior supervisors preparing to move into management, and operations leaders responsible for field service performance and profitability.
What will I be able to do after completing this course?
You will be able to lead field service teams, make data-driven decisions, manage budgets and inventory, design hiring and retention programs, and align field operations with broader business strategy.
Does this course lead to a professional certification?
Yes. Completing this course prepares you to sit for the Certified Field Service Manager (CFSM) exam under the Service Capability & Performance (SCP) Career Certification program. The exam fee is included in the course registration.
How is this different from a generic management course?
Generic management training is not built around field service operations. This course covers the strategic and operational work of running a field service organization: metrics and KPIs, resource and inventory management, financial planning, hiring, and aligning field service with the business. It also differs from the Field Service Supervisor course, which focuses on frontline coaching rather than strategic management.
Can this course be delivered privately for my team?
Yes. Private classes are available in virtual and on-site formats and can be customized. Contact us to discuss your team's needs.
How is the course structured and how long does it take?
Fourteen modules delivered across eight 4-hour virtual sessions, typically spread over multiple weeks so you can apply concepts between sessions. A customized private class is also available.
Transform Your Field Service Operations
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