Field Service Manager Training
Comprehensive management training for leaders of field service operations
The Field Service Manager course offers managers the opportunity to develop and refine their field service leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex field service operations.
The comprehensive four-day course (or eight 4-hour virtual sessions) includes fourteen modules covering all aspects of managing both the operational and business aspects of field service organizations. Students who successfully complete the course achieve accreditation under the SCP Career Certification program.
Who Should Attend
- Field service managers overseeing technician teams
- Service delivery managers responsible for field operations
- Technical managers transitioning to field service leadership
- Operations managers in equipment service organizations
Course Curriculum
Fourteen modules covering all aspects of managing both the operational and business aspects of field service organizations.
Course Delivery Options
Public Virtual Classes
Live instructor-led virtual sessions with field service management experts. Interactive case studies and peer learning from other field service leaders.
Private Classes
Customized training tailored to your organization's specific needs and challenges. Perfect for developing your management team together. Classes are available in virtual or on-site formats.
SCP Career Certification
This course prepares students to take the online exam and become a Certified Field Service Manager under the Service Capability & Performance (SCP) Career Certification program.
Transform Your Field Service Operations
Join field service leaders worldwide who have improved efficiency, customer satisfaction, and profitability.