Career Certification
Career Certification Programs for All Levels of Your Service Organization
The Service Capability & Performance (SCP) Standards provide the definitive benchmark of service excellence in the technology industry. Building on the same industry-focused foundation, SCP Career Certification provides confirmation that individuals within the service organization have the skills to deliver exceptional service and drive significant business improvement.
SCP Career Certification matches typical career roles, from non-technical customer service representatives to service and support management. After completing online or instructor-led courses, students obtain certification by passing rigorous exams that test their understanding of course content and application in real-world situations.
Available Certification Programs
Choose the certification path that matches your career level and professional goals
Certified Service Representative (CSR)
For customer service representatives who are the first line of contact with customers
Certified Support Professional (CSP)
For technical support professionals delivering quality services in complex environments
Certified Support Specialist (CSS)
For experienced support professionals with advanced problem resolution skills
Certified Support Supervisor (CSV)
For supervisors leading teams of support professionals
Certified Support Manager (CSM)
For managers overseeing complex support center operations
Certified Field Service Professional (CFSP)
For field service engineers delivering on-site customer service
Certified Field Service Supervisor (CFSV)
For supervisors managing teams of field service engineers
Certified Field Service Manager (CFSM)
For managers directing field service operations and strategy
Certification Process
Exams are delivered either online or at the end of instructor-led classes. Questions range from objective to essay format, with each test including between 20 and 120 questions total. Students who successfully pass the exams attain the designation as an SCP Career Certified professional.
Complete Training
Attend online or instructor-led courses
Take Exam
Pass rigorous certification examination
Get Certified
Earn your SCP Career Certification
Benefits of SCP Career Certification
Industry-recognized credential that validates your expertise
Demonstrates commitment to professional development
Enhanced career opportunities and advancement
Recognition from the global service community
Ready to Get Certified?
Start your journey to SCP Career Certification and distinguish yourself as a service excellence professional