About Service Strategies
Your trusted partner in service excellence for over 30 years
Who We Are
Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support.
Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success.
In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.
Our Impact
Years in Business
Companies Served
SCP Certified Organizations
Client Satisfaction Rate
Our Core Values
Client Success First
Our success is measured by the tangible results we deliver for our clients. We're committed to your long-term success.
Excellence
We hold ourselves to the highest standards of quality, professionalism, and expertise in everything we do.
Innovation
We continuously evolve our methodologies and solutions to stay ahead of industry trends and best practices.
Integrity
We operate with honesty, transparency, and ethical business practices in all our relationships.
What Makes Us Different
Deep Industry Expertise
Our consultants and instructors have decades of hands-on experience leading service organizations. We've been in your shoes and know what works in the real world.
Proven Methodologies
Our approaches are battle-tested across hundreds of engagements. We don't experiment with your organization—we bring proven solutions that deliver results.
Complete Service Solutions
From strategic consulting to hands-on training to industry certification, we offer everything you need to build and maintain a world-class service organization.
Long-Term Partnership
We don't just deliver a project and disappear. We build lasting relationships and support your continuous improvement journey over years, not months.
Our Team
Meet the experienced professionals who bring deep expertise and passion to every client engagement.
Meet the TeamOur Partners
Learn about our strategic partnerships that extend our capabilities and reach around the world.
View PartnersReady to Partner With Us?
Let's discuss how Service Strategies can help transform your service organization.