Expertise You Can Trust
Our team consists of seasoned service professionals who have walked in your shoes. Each member brings extensive industry experience, proven methodologies, and a genuine passion for helping organizations achieve service excellence.
We're not just consultants—we're partners in your success, committed to delivering practical solutions and measurable results.
Founders & Executive Leadership
Service Industry Veterans
Service Strategies was founded by seasoned professionals with deep roots in the high technology service industry. Our founders bring over twenty-five years of experience each, having held senior leadership roles across service operations, sales, and business development. They were instrumental in developing the Service Capability & Performance (SCP) Standards and have worked with industry sponsors and leading technology organizations worldwide to deploy those standards globally. Their hands-on experience conducting certification audits and consulting engagements gives Service Strategies a practical, real-world foundation that sets us apart.
Areas of Expertise:
Senior Consultant Team
Consulting & Training Specialists
Our team of senior consultants brings decades of combined experience in service management, training development, and organizational transformation. Each consultant has held leadership positions in service organizations and brings practical, real-world expertise to every engagement.
Areas of Expertise:
Training Delivery Team
Professional Instructors
Our certified instructors are experienced service professionals who combine deep subject matter expertise with engaging teaching methods. They bring real-world examples and practical insights to every training session, ensuring participants gain actionable skills.
Areas of Expertise:
SCP Standards Team
Standards & Certification Experts
Our standards team manages the Service Capability & Performance (SCP) certification program, working with companies worldwide to assess, certify, and maintain their service excellence standards. They bring rigorous methodology and industry expertise to every certification engagement.
Areas of Expertise:
Why Work With Our Team
Real-World Experience
Our team members have held leadership positions in service organizations, giving them practical insights into the challenges you face every day.
Proven Track Record
With hundreds of successful engagements across diverse industries, we bring proven methodologies that deliver measurable results.
Collaborative Approach
We work alongside your team, transferring knowledge and building capabilities that last long after our engagement ends.
Continuous Innovation
We continuously update our methodologies and stay current with industry trends to ensure you receive the most relevant and effective solutions.
Let's Work Together
Ready to partner with experienced service professionals who are committed to your success?