Support Specialist Training
Advanced technical support skills for senior support professionals
The Support Specialist course is unique in its focus on the critical areas of performance for senior members of the support team. Course modules focus on the skills senior specialists play in delivering quality support, including mentoring, knowledge creation and management, understanding metrics, and teamwork. And, since senior specialists play a key role in escalation management, the course also includes modules on advanced listening skills and negotiating.
This highly interactive course enables service staff to successfully develop the customer management and communication skills needed for high quality service.
Who Should Attend
- Senior technical support professionals (Tier 2/3)
- Subject matter experts and escalation engineers
- Technical account managers and solutions architects
- Support professionals preparing for leadership roles
Course Curriculum
Course Delivery Options
Virtual Training
Advanced virtual sessions with expert instructors. Deep dives into complex scenarios with peer-to-peer learning from experienced specialists.
Register for Virtual CoursePrivate Classes
Customized training focused on your organization's specific technical environment and advanced support challenges. Classes are available in virtual or on-site formats.
Request InformationSCP Career Certification
This course prepares students to take the online exam and become a Certified Support Specialist, demonstrating mastery of advanced support competencies.
Advance Your Technical Expertise
Position yourself as a technical leader and trusted advisor in your organization.