Individual Development Training
Service Industry Training and Education Programs
Service Strategies has the service industry training and career development courses you need to reach your goals. Our courses improve the skills and capabilities of service professionals, contribute to the success of the service organization and prepare students for certification under the industry leading Service Capability & Performance (SCP) Career Certification program.
Each of our service industry training courses are designed specifically for customer service, technical support and field service professionals. The courses develop skills that are directly transferable to the work service professionals engage in on a daily basis. Service Strategies facilitates the transfer of skills to students in several ways, such as:
Tailoring class exercises to real-world situations your team encounters
The use of role-playing exercises and case studies to apply the skills in class
By offering a "Making It Stick" workshop to help managers develop evaluation plans
By offering a "Keeping It Fresh" online follow-up course for post-training skills
Our Individual Development Courses
Service Representative
This course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique opportunity to influence customer perception and loyalty.
Key Learning Areas:
Support Professional
This course trains support professionals in the customer skills necessary to deliver quality services in today's complex support environment. This program provides the distinction that sets individuals and companies apart as the best in the technology support industry.
Key Learning Areas:
Support Specialist
Designed for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution, communicating with difficult customers, and prepares participants for a role as senior support analyst/engineer.
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Field Service Engineer
This blended learning course teaches both experienced and new field service engineers unique customer service skills to ensure success in their high-expectation and complex environment. Developed specifically for the technical field engineer.
Key Learning Areas:
Strategic Account Management
Develop the skills needed to manage strategic customer relationships and drive business growth. Learn how to build executive-level relationships, understand customer business objectives, and position your organization as a strategic partner.
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Invest in Your Professional Development
Take your service skills to the next level with our comprehensive training programs