Verint Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards

Verint®, The Customer Engagement Company®, has earned certification under the prestigious Service Capability & Performance (SCP) Standards for both Support and eService operations.

This dual certification recognizes Verint's commitment to delivering exceptional service across multiple channels and demonstrates the company's dedication to service excellence.

Comprehensive Excellence

The SCP certification validates Verint's service operations across two critical areas:

Support Standard

Verint's technical support organization demonstrated excellence across the 12 major criteria of the SCP Support Standard, including: - Strategic service planning - Service delivery processes - Staff capabilities and development - Customer satisfaction measurement - Continuous improvement programs

eService Standard

Verint's eService operations met the rigorous requirements of the SCP eService Standard, which evaluates: - Self-service effectiveness - Knowledge management systems - Multi-channel integration - Digital customer experience - Online support capabilities

About Verint

Verint is a global leader in customer engagement solutions, helping organizations optimize their customer interactions across all channels. The company's comprehensive platform enables businesses to deliver exceptional customer experiences while improving operational efficiency.

Commitment to Customers

"This certification reflects our ongoing commitment to providing world-class service to our customers," said a Verint spokesperson. "We continuously invest in our service operations to ensure we deliver the highest levels of support across all channels."

The SCP Standards are maintained by Service Strategies and represent the industry benchmark for service excellence in technology organizations worldwide.