# Service Strategies

> Service Strategies helps companies deliver exceptional customer service through consulting, professional training, career certification, and industry service standards programs. Founded in 1994, the company has worked with 500+ organizations worldwide, including many Fortune 500 technology companies.

Service Strategies specializes in support and service operations: improving customer satisfaction, building high-performing service teams, developing managers and frontline professionals, and establishing measurable service standards. Programs are available virtually and on-site, for individuals and private groups.

## Core Services

- [Consulting Services](https://www.servicestrategies.com/consulting): Expert consulting for service strategy, assessments, process design, knowledge management, change management, and eServices optimization.
- [Training Programs](https://www.servicestrategies.com/training): Professional development training for service representatives, support professionals, account managers, supervisors, and managers.
- [Service Standards (SCP)](https://www.servicestrategies.com/service-standards): Industry certification standards for support, field service, eService, and professional services organizations.
- [Career Certification](https://www.servicestrategies.com/training/career-certification): Individual certifications for support supervisors, support managers, field service supervisors, and field service managers.
- [Problems We Solve](https://www.servicestrategies.com/problems-we-solve): Solutions for declining customer satisfaction, high agent turnover, inconsistent service quality, long resolution times, and rising service costs.

## Training — Individual Development

- [Individual Development Overview](https://www.servicestrategies.com/training/individual-development): Skills training for frontline service professionals across all roles.
- [Service Representative](https://www.servicestrategies.com/training/individual-development/service-representative): Foundational customer service skills for call center, help desk, and support professionals.
- [Support Professional](https://www.servicestrategies.com/training/individual-development/support-professional): Core technical support and customer management skills for support analysts and specialists.
- [Support Specialist](https://www.servicestrategies.com/training/individual-development/support-specialist): Advanced technical support skills for senior support professionals.
- [Field Service Engineer](https://www.servicestrategies.com/training/individual-development/field-service-engineer): Technical and customer skills for engineers who work at customer sites.
- [Service Account Manager](https://www.servicestrategies.com/training/individual-development/service-account-manager): Account management and relationship skills for support professionals managing key accounts.

## Training — Management Development

- [Management Development Overview](https://www.servicestrategies.com/training/management-development): Leadership and management training for service supervisors and managers.
- [Support Supervisor](https://www.servicestrategies.com/training/management-development/support-supervisor): Supervisory skills for new and developing support team leaders.
- [Support Manager](https://www.servicestrategies.com/training/management-development/support-manager): Comprehensive management training for support operations managers.
- [Field Service Supervisor](https://www.servicestrategies.com/training/management-development/field-service-supervisor): Leadership skills for field service team supervisors.
- [Field Service Manager](https://www.servicestrategies.com/training/management-development/field-service-manager): Management training for field service operations managers.
- [Advanced Service Leadership](https://www.servicestrategies.com/training/management-development/advanced-service-leadership): Senior-level leadership development for experienced service executives.

## Training — Educational Workshops

- [Educational Workshops Overview](https://www.servicestrategies.com/training/educational-workshops): Short-format skill-building workshops for service professionals.
- [Team Leadership](https://www.servicestrategies.com/training/educational-workshops/team-leadership): Leadership fundamentals for team leads and emerging managers.
- [Problem Solving](https://www.servicestrategies.com/training/educational-workshops/problem-solving): Structured techniques for diagnosing and resolving complex service issues.
- [Communication Essentials](https://www.servicestrategies.com/training/educational-workshops/communication-essentials): Written and verbal communication skills for support professionals.
- [Engaging Challenging Customers](https://www.servicestrategies.com/training/educational-workshops/engaging-challenging-customers): Techniques for managing difficult customer interactions effectively.

## Training — Course Schedule & Certification

- [Public Course Schedule](https://www.servicestrategies.com/training/course-schedule): Upcoming virtual public class dates for all open-enrollment courses.
- [Career Certification Programs](https://www.servicestrategies.com/training/career-certification): Overview of individual certification programs for service professionals.
- [Certified Support Supervisors](https://www.servicestrategies.com/training/career-certification/certified-support-supervisors): Directory of individuals certified as Support Supervisors.
- [Certified Support Managers](https://www.servicestrategies.com/training/career-certification/certified-support-managers): Directory of individuals certified as Support Managers.
- [Certified Field Service Supervisors](https://www.servicestrategies.com/training/career-certification/certified-field-service-supervisors): Directory of individuals certified as Field Service Supervisors.
- [Certified Field Service Managers](https://www.servicestrategies.com/training/career-certification/certified-field-service-managers): Directory of individuals certified as Field Service Managers.

## Consulting Services

- [Strategic Planning](https://www.servicestrategies.com/consulting/strategic-planning): Develop service strategies aligned with business objectives and translate vision into actionable plans.
- [Service Assessments](https://www.servicestrategies.com/consulting/service-assessments): Comprehensive evaluation of service operations to identify improvement opportunities.
- [Service Operations Health Check](https://www.servicestrategies.com/consulting/service-operations-health-check): Fast, focused assessment with actionable recommendations in 2–3 weeks.
- [Service Process Design](https://www.servicestrategies.com/consulting/service-process-design): Design efficient processes that improve customer satisfaction and reduce operational costs.
- [Knowledge Management](https://www.servicestrategies.com/consulting/knowledge-management): Build knowledge systems that improve first-contact resolution and scalability.
- [eServices Consulting](https://www.servicestrategies.com/consulting/eservices-consulting): Optimize digital and self-service channels for exceptional online customer experiences.
- [Change Management](https://www.servicestrategies.com/consulting/change-management): Guide service organizations through transformation with proven change management methods.

## Service Standards (SCP Certification)

- [Service Standards Overview](https://www.servicestrategies.com/service-standards): Industry standards and certification programs for service organizations.
- [Support Standard](https://www.servicestrategies.com/service-standards/support-standard): Certification standard for technical support and help desk organizations.
- [Field Service Standard](https://www.servicestrategies.com/service-standards/field-service-standard): Certification standard for field service and on-site support organizations.
- [eService Standard](https://www.servicestrategies.com/service-standards/eservice-standard): Certification standard for digital and online service channels.
- [Professional Service Standard](https://www.servicestrategies.com/service-standards/professional-service-standard): Certification standard for professional services organizations.
- [SCP Certified Companies](https://www.servicestrategies.com/service-standards/scp-certified-companies): Directory of organizations that have achieved SCP certification.

## Company

- [About Service Strategies](https://www.servicestrategies.com/about): Company history, mission, and approach to service excellence.
- [Our Team](https://www.servicestrategies.com/about/our-team): Consultants, trainers, and leadership team members.
- [Our Partners](https://www.servicestrategies.com/about/our-partners): Strategic partners and affiliated organizations.
- [Our Customers](https://www.servicestrategies.com/customers/our-customers): Client organizations across technology, manufacturing, and services industries.
- [Blog](https://www.servicestrategies.com/blog): Articles and insights on service management, training, and industry trends.
- [Contact](https://www.servicestrategies.com/contact): Get in touch to discuss training, consulting, or certification programs.