SCP Career Certifications match typical career roles, from non-technical customer service representatives to service and support management. After completing online or instructor led courses, students obtain certification by passing rigorous exams that test their understanding of course content and application in real world situations.
| Certification Type |
Exam Type |
Number of Questions |
| Certified Service Representative (CSR) |
Online - Objective |
80 |
| Certified Support Professional (CSP) |
Online - Objective |
100 |
| Certified Support Specialist (CSS) |
Online - Objective |
100 |
| Certified Support Supervisor (CSV) |
Online - Objective |
120 |
| Certified Support Manager (CSM) |
Written – In Class – Essay Questions |
20 |
| Certified Field Service Manager (CFSM) |
Written – In Class – Essay Questions |
20 |
To take your designated SCP Career Certification test, you must purchase a Username and Password from Service Strategies by calling 1-858-674-4864 or 1-800-552-3058, or send an email to training@servicestrategies.com and indicate which test you are interested in taking.
If you already have a Username and Password, please click on the login button below.
Detailed instructions are available in the "Frequently Asked Questions (FAQ's)." Access this document to obtain the most immediate answers to your questions.
If you encounter any problems during the login process, please contact training@servicestrategies.com