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To learn more about our services & resources please contact a Service Strategies representative

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Service Strategies
17075 Via Del Campo
San Diego, CA 92127
Office - 858.674.6786
Toll Free - 800.552.3058
Fax - 858.674.1192
info@servicestrategies.com

Service Strategies Solutions

Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that help ensure delivery of consistent, high-quality technology services and support.

Adopt Industry Standards
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Develop Your People
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Leverage Consulting Services

Service Strategies offers specialized consulting services to improve your service operations

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Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. Service Strategies' programs help improve the support, eservice, field service and professional service operations of industry leading technology companies worldwide.

Adopted by service and support organizations in more than 30 countries worldwide, Service Strategies’ provides a range of solutions to help you improve your business operations. Our standards, career development and consulting services are helping operations of all sizes meet their strategic objectives and deliver the highest quality services available in the industry.

SERVICE STANDARDSCAREER DEVELOPMENTCONSULTING SERVICES

The Service Capability & Performance (SCP) Standards provide the global benchmark for service excellence. Proven through global deployment over the past ten years, SCP Standards define best practices, quantify performance levels and establish a foundation for continuous improvement of service operations.

  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
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Service Strategies assists technology companies in gaining real, measurable results through our structured career development process. Whether you are defining current business challenges, searching to measure ROI, selecting courseware and a reinforcement process, or looking to define an observation process, Service Strategies can help.

  • Management Development
  • Individual Development
  • Career Certification
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Service Strategies offers flexible consulting services and custom, requirements-driven project assistance. We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management techniques to provide you with high-value services and deliverables that will improve your business. Services include:

  • Strategic Planning
  • Global Service Assessments
  • Service Process Re-engineering

 

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To learn more about the Service Strategies' industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.

RELATED INFORMATION

Service Strategies News 
Career Development 
Service Standards
SCP Certified Organizations
SCP Certified Professionals 


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