3/7/2008
Services Industry Best Practice Showcase - Sydney February 2008
By Service Strategies
3/7/2008
Surviving Huge Growth by Driving Huge Change
By Rusty Walther - Global Support
3/7/2008
Breaking Through the Talent Barrier
By Carl Marning - Cisco Services
3/7/2008
Sydney Showcase - Service Capability & Performance Standards 2008 Overview
By Service Strategies
3/7/2008
Managing International Web Support
By Artem Petukhov - Kaspersky Lab
3/7/2008
Transforming a Support Organisation to a Single Global Model
By Paul Davidson - Oracle
3/7/2008
Fuelling Organisational Growth Through Employee Engagement
By Peter Gossler - Datacom Connect
3/6/2008
KCS – What’s the Big Deal?
By Greg Oxton - Service Innovation