Service Strategies Resources
Service Strategies provides access to resources such as presentations, articles and white papers discussing best practices for delivering high quality service and support. Contributed by Service Strategies team members and our global community of world class service and support providers, these resources provide a wealth of information that can help your business achieve service excellence.
Articles
7/27/2007
Business Continuity: Plan Now or Pay Later
Business Continuity: Plan Now or Pay Later Corporations are vulnerable to all manner of conditions that can interrupt business operations ranging from major events such as earthquakes, hurricanes, or even terror attacks to less
7/27/2007
Developing an Effective Hiring Process
Developing an Effective Hiring Process In over twenty years working in customer support, I have noticed that one problem has remained a surprising constant: the inability of organizations to crack the code on hiring the right people for
3/23/2006
Study Reveals Disparity in eService Measures Across the Industry
Study Reveals Disparity in eService Measures Across the Industry A recent study conducted by Service Strategies and ServiceXRG reveals that companies have a wide variety of methods for measuring the effectiveness of their eservice offerings.
Presentations
3/7/2008
Services Industry Best Practice Showcase - Sydney February 2008
By Service Strategies
3/7/2008
Surviving Huge Growth by Driving Huge Change
By Rusty Walther - Global Support
3/7/2008
Breaking Through the Talent Barrier
By Carl Marning - Cisco Services
White Papers
12/20/2007
IDC -- Support Center Practices Certification
Christine Tenneson, IDC