Services Industry Summit Showcases eService Strategies and Challenges
Service Strategies Corporation, today announced the successful completion of its recent event “Services Industry Summit: eService Strategies and Challenges,” held in Charleston, SC and the availability of the conference presentations on its website.
Research Reveals Existing Service Business Models May Not Be Sustainable
Service Strategies Corporation, the leading provider of standards, career development and strategic advisory services for the technology services market, today announced the results of a new study on the challenges facing the services industry. More than 130 participants worldwide contributed to the study conducted by Noventum Service Management Consultants, a leading European services consultancy and partner of Service Strategies. A new report titled “Strategies and Challenges in Service Management” details the results.
Service Strategies Helps Network Appliance Transform Global Support Operations
Service Strategies Corporation, the leading provider of standards, career development and strategic advisory services for the technology service and support marketplace, today announced the availability of a new whitepaper detailing it’s efforts to improve global support operations for Network Appliance, Inc. (NASDAQ: NTAP).
Industry Summit to Showcase Strategies for Technology Services Excellence
Service Strategies Corporation today announced that the final agenda is set for its “Services Industry Summit: Strategies for Service Excellence” event taking place in Las Vegas, NV from November 5 – 7, 2007.
Service Strategies Launches eService Standards Program
Service Strategies Corporation, administrator of the industry leading Service Capability & Performance (SCP) Standards, the global benchmark for service quality, announced the availability of the SCP eService Standard. Developed with a consortium of leading technology companies, the SCP eService Standard will improve the effectiveness, quality, and consistency of customer service and support provided through web-based channels.
Service Strategies and Alexander Consulting Announce Professional Services Partnership
Service Strategies Corporation, administrator of the internationally recognized Service Capability & Performance (SCP) Standards and Alexander Consulting, a management consultancy that creates and implements strategies for professional services organizations, today announced the formation of a strategic partnership.
Service Strategies Integrates Globally Recognized Service Standards
Service Strategies Corporation, administrator of the internationally recognized Support Center Practices (SCP), Field Service Practices (FSP), and Professional Service Practices (PSP) Certification programs, today announced the merger of these programs into an integrated service standard that sets the global benchmark for service excellence.