Welcome to the Service Strategies media room. Our goal is to provide resources for journalists covering our market, products, and services.
Media Contact
Greg Coleman
Vice President, Strategic Programs
Service Strategies Corporation
Phone: 858.674.4864
gcoleman@servicestrategies.com
About Service Strategies
Service Strategies advances service excellence for quality-minded organizations by providing industry standards, consulting, and training solutions that ensure delivery of consistent, high-quality customer service and support.
Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company's tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness.
The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success.
About Service Capability & Performance (SCP) Standards
The Service Capability & Performance (SCP) Standards provide the definitive standard for service excellence in the technology industry. Three distinct disciplines - support, field service, and professional services - provide the framework for measuring performance, implementing best practices, and leveraging a network of professionals actively engaged in enhancing the quality of their service and support operations. More info
About SCP Support Standard
The Service Capability & Performance (SCP) Support Standard requires organizations to meet specific criteria that represent best practices in the services industry. Achieving certification under the SCP Support Standard requires comprehensive on-site audits to confirm that companies meet the requirements of approximately one hundred business elements. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits. More Info
About SCP Field Service Standard
The SCP Field Service Standard is the definitive standard for service quality in the technology industry. Created by a consortium of leading technology companies in cooperation with Service Strategies Corporation and the Association for Services Management International (AFSMI), the SCP Field Service Standard defines best practices for delivering field services in the technology industry. The standard quantifies the effectiveness of field service operations, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. The standard provides the most stringent set of performance standards available. More Info
About SCP Professional Service Standard
The Service Capability & Performance (SCP) Professional Service Standard is the definitive standard for service quality in the technology industry. Created by a consortium of leading technology companies in cooperation with Service Strategies Corporation and the Association for Services Management International (AFSMI), the SCP Professional Service Standard defines best practices for delivering professional services. The standard quantifies the effectiveness of professional service operations, establishes a foundation to build on existing quality processes and provides a clear focus on measurable results. The program provides the most stringent set of performance standards available and represents best practices for delivering professional services. More info
About Career Development and Certification
Service Strategies Corporation provides specialized career certification training and career development training for the service and support industry. These competency-based, interactive courses provide the specific knowledge and skills your organization needs to gain and maintain a competitive edge in today's market. More info
Corporate Headquarters
Service Strategies Corporation
17075 Via Del Campo
San Diego, CA 92127
858.674.4864
Toll free in North America 800.552.3058
www.servicestrategies.com
info@servicestrategies.com