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Service Strategies
17075 Via Del Campo
San Diego, CA 92127
Office - 858.674.4864
Toll Free - 800.552.3058
Fax - 858.674.1192
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Customer News


Vision Solutions Earns Prestigious Service Capability & Performance (SCP) Standards Certification

IVRINE, CA (May 19, 2008) - Vision Solutions, the leading high availability and disaster recovery solutions provider in IBM Power Systems markets (NYSE: IBM) today announced its Customer Care Response Center in Irvine, Calif. has achieved certification under the prestigious Service Capability & Performance (SCP) Standards program for the fourth year in a row. Vision Solutions achieved this annual recertification following an extensive audit of their Customer Care Response Center.


Mentor Graphics Offers Personalized Web Support Portals; First to Earn Certification under the SCP eService Standard

Mentor Graphics Corporation (Nasdaq: MENT) today announced it has re-architected SupportNet, http://supportnet.mentor.com/, its web customer support site, offering users an individually customizable portal for easy access to technical product information of interest to them. The company is also the first company to earn certification for its web support services through the internationally recognized Service Capability & Performance (SCP) Standards. Mentor earned certification under the SCP eService Standard after an extensive audit of its global online customer support operations.


EMC Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards for Ninth Consecutive Year

HOPKINTON, Mass –  March 17, 2008 – EMC Corporation (NYSE:EMC), the world leader in information infrastructure solutions, today announced that its Global Services Customer Support Center in Hopkinton, Mass. has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. 


CompuCom Systems Achieves Certification Under the Prestigious Service Capability & Performance (SCP) Standards for 10th Consecutive Year

CompuCom Systems Achieves Certification Under the Prestigious Service Capability & Performance (SCP) Standards for 10th Consecutive Year Certification Recognizes CompuCom for Delivering Top Quality Service; CCSI CompuCom in Mississauga,


Wind River EMEA Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards

Maidenhead, United Kingdom, 25 January 2008 - Wind River Systems, Inc., (NASDAQ:WIND), the global leader in Device Software Optimization (DSO), announced today that its EMEA Support team has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. Wind River achieved certification under the SCP Support Standard after an extensive audit of their EMEA customer support organisation, which includes offices in France, the UK, Sweden, Italy, Germany and Israel. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and represent best practices in the industry.


Landmark Receives Global Certification for Quality Customer Support

Landmark Receives Global Certification for Quality Customer Support Company is the only oilfield-services provider to have received such certification HOUSTON, TX (January 3, 2008) - Landmark, a product service line of Halliburton's (NYSE:


Nokia Earns Prestigious Service Capability & Performance (SCP) Certification for its Global Technical Assistance Center

Nokia Earns Prestigious Service Capability & Performance (SCP) Certification for its Global Technical Assistance Center Five Consecutive Years of Achievement Ottawa, December 20, 2007 – Nokia today announced that its Global Technical


GE Healthcare IT Receives Prestigious SCP Standards Certification for Centricity Enterprise

GE Healthcare IT Receives Prestigious SCP Standards Certification for Centricity Enterprise On the heels of the Centricity RIS-IC certification, Centricity Enterprise follows suit with recognition for the delivery of top quality service and


Advent Software Earns Prestigious Service Capability & Performance Certification for Third Straight Year

SAN FRANCISCO – November 15, 2007 – Advent Software, Inc., (NASDAQ: ADVS), the leading provider of software and solutions for the global investment management industry, today announced that, for a third consecutive year, its Investment Management Group’s Client Support organization has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard.


Rockwell Automation Global Support Operations Achieve SCP Certification

Rockwell Automation Global Support Operations Achieve SCP Certification Company's North American Technical Support Center is first in history of SCP Standards program to receive certification 10 consecutive years MILWAUKEE, Nov. 8, 2007 —


FUJIFILM Earns Certification Under Prestigious Service Capability & Performance (SCP) Standards

FUJIFILM Earns Certification Under Prestigious Service Capability & Performance (SCP) Standards Recognized for Delivering Top Quality Service Stamford, CT – November 7, 2007 – FUJIFILM Medical Systems USA Inc. announced today that its


GE HEALTHCARE CENTRICITY RIS-IC EARNS CERTIFICATION UNDER PRESTIGIOUS SERVICE CAPABILITY & PERFORMANCE (SCP) STANDARDS

GE HEALTHCARE CENTRICITY RIS-IC EARNS CERTIFICATION UNDER PRESTIGIOUS SERVICE CAPABILITY & PERFORMANCE (SCP) STANDARDS Certification Recognizes GE Healthcare IITS for Delivering Top Quality Service for Centricity RIS BARRINGTON, IL 2007


Speedware Customer Support Certified Against the Service Capability & Performance (SCP) Standards for Seventh Year

Speedware Customer Support Certified Against the Service Capability & Performance (SCP) Standards for Seventh Year Montreal, Quebec (July 17, 2007) -- Speedware Ltd., a leading provider of innovative enterprise software solutions and


Vision Solutions Earns Prestigious Customer Support Certification for a Third Consecutive Year

Vision Solutions Earns Prestigious Customer Support Certification for a Third Consecutive Year Service Capability & Performance (SCP) Support Standard recognizes Vision Solutions for delivering excellence in customer service and


McKesson Implementation Services Earns Prestigious Service Capability & Performance (SCP) Certification

ATLANTA--(BUSINESS WIRE)--McKesson today announced that its Horizon Clinicals® Advanced Orders Services team has achieved certification under the prestigious Service Capability & Performance (SCP) Professional Service Standard program.

To learn more about the Service Strategies' industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.

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