This unique event for executive level professionals provides an opportunity to network with your peers, discuss challenges and strategize on the future direction of the services industry. The forum is facilitated by John Hamilton, President of Service Strategies who will collect topics from attendees to be discussed during the session. Attendees will also receive the transcript from the forum. Registration includes a golf outing on Sunday, October 5th as well as dinner following the session Monday, Oct. 6th.
SCP Development Roundtable (Members Only)
Presented by: Service Strategies
Corporation
Date: Monday,
October 6, 2008
Time: 10:00 am - 2:00 pm
The SCP Development Roundtable is available to SCP member companies only. Facilitated by Greg Coleman, VP of Strategic Programs, the session will include a discussion of the future direction of the Service Capability & Performance (SCP) Standards program. Participants will engage in an open discussion of their business challenges and discuss how the SCP Standards can help address these challenges. In addition, the group will discuss specific changes proposed for the 2009 Edition of the standards covering support, field service, professional service and eservice disciplines.
Building Professional
Services within a Product Company
Presented by: Alexander
Consulting
Date: Monday,
October 6, 2008
Time: 9:00 am - 5:00
pm
This one-day workshop targets
the critical success factors you need to align your professional
services strategy with your business focus, select goals
appropriate to your chosen mission, and implement effectively
to drive business success. The Building Professional Services
within a Product Company workshop shows you and your executive
team the specifi c disciplines and direct actions you must
take to achieve a competitive advantage. Participants are
actively involved throughout the workshop applying concepts
and tools directly to their own business. Download Workshop
Brochure
The State of Professional Services
II: An Industry Comes of Age
This study advances the knowledge
of professional services firms that are a part of larger
product companies by explaining the changes that have occurred,
current trends, benchmarks, and performance-based best practices
of high performers. Mature professional services organizations
will gain the information they need to make comparisons and
target high-potential areas of performance improvement. Executives
leading the transition to professional services will learn
the do’s and don’ts to smooth and speed their journey. (Study
provided to all attendees at end of workshop)
Service Strategies | 17075 Via Del
Campo, San Diego, CA 92127 | tel 858.674.4864 | fax 858.674.1192
| contact us