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| InQuira Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, discussion forums and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com. |
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| QuickArrow's SaaS Professional Services Automation (PSA) solution makes managing people and projects easier. By replacing homegrown solutions and labor-intensive spreadsheets to automate workflows, QuickArrow enables you to streamline operations, increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth. http://www.quickarrow.com/ |
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| OpenAir, Inc. a NetSuite Inc. Company, is a leading provider of Software-as-a-Service (SaaS) services automation software. Offering both Professional Services Automation (PSA) and Project Portfolio Management (PPM) solutions, OpenAir provides project-based organizations and firms the tools they need to grow their businesses quickly and profitably. With more than 42,000 active users across 300 world class firms, PSA and OpenAir PPM drive higher profits through improved utilization, visibility and data collection. To learn more, please visit www.openair.com. |
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| Vertical Solutions, Inc. (VSI) develops, implements, and supports its PowerHelp Suite of service management software solutions encompassing Customer Service, Field Service, Mobile Environments, and Sales/Marketing Automation. Some of VSI's customers include ACCO Brands (GBC), ABB, and A.O. Smith. VSI's headquarters is located in Cincinnati, OH. For more information visit www.VSI-PowerHelp.com or call +1.800.466.0238. |
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| Alexander Consulting, LLP is a management consultancy that helps
product companies design and implement professional services strategies.
Founded in 1994, the organization has the unique capability of melding
broad professional services business savvy and performance improvement
expertise with global services strategy best practices and targeted
market intelligence. Alexander Consulting offers consulting, workshops,
training, and company-specific assessments and benchmarks. In addition,
their pioneering research studies, books, articles and white papers
have led the professional services industry for years. Alexander
Consulting experts are also available for keynote speeches and presentations.
For more information, please visit www.alexanderstrategists.com or
call 239-283-7400. |
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| RainToday.com is the premier online source for insight, advice, and tools for growing your service business. RainToday Premium Membership provides you with access to the largest database of information on marketing and sales topics including more than 1,000 articles, benchmark research, how-to guides, and webinars. www.raintoday.com |
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| PSVillage is an industry-leading, global community of over 1,000 Technology Professional Services Leaders representing over 650 companies. The only networking forum of its kind, PSVillage was founded in 2004 to provide a collaborative forum for professional services leaders to share research, best practices, resources and more. The site hosts a moderated discussion forum, an on-line magazine, a professional services compensation survey, job board, benchmarks, a spotlight of members and a variety of free or low-cost services including webinars, white papers, workshops, research and networking events. To learn more, go to http://www.psvillage.com. |
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| The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best Web Support Sites" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, fee-based support, and services marketing. Visit www.asponline.com for more information. |
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| The Consortium for Service Innovation is a non profit
alliance of support organizations focused on innovation for the support
industry.The Consortium members create innovative ideas through a
process of collective thinking and collective experience. The Consortium's
work integrates academic research and emerging business trends with
the members' operational perspectives. The result is innovative operational
models that improve the customers' support experience. Rather than
make incremental improvements to current processes the Consortium
develops new innovative ways to deliver outstanding customer support. www.serviceinnovation.org |
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MEDIA SPONSOR |
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| CRMAdvocate - Everything CRM. Read Less. Know More.
The CRMAdvocate Today e-newslettter is the most complete source of
information concerning technologies, strategies, and trends for Customer
Relationship Management (CRM) and Contact Centers. Providing industry
news, webcasts, case studies, white papers, research, and product
information, CRMAdvocate offers the ability to stay current on industry
trends. To find out more about CRMAdvocate, visit www.crmadvocate.com |
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SPONSORSHIP OPPORTUNITIES |
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This industry event is your perfect opportunity
to reach decision makers in the technology service and support
industry. Available sponsorship opportunities:
- Breakfast Sponsor Package
- Research Partner Sponsorship
- General Event Sponsorshop
For details on the above sponsorship opportunities,
please email or
call 858.674.4864. |
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