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Sunday,
Oct 5, 2008 -EXECUTIVE FORUM GOLF |
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12:00 pm |
Executive Forum
Golf - By Invitation Only |
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Monday,
Oct 6, 2008 - WORKSHOPS, EXEC.
FORUM & DEV. TABLE |
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Building
Professional Services Workshop
by Alexander Consulting (includes breakfast and
lunch) |
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SCP Development Roundtable - Members Only (includes
lunch)
The SCP Development Roundtable is available to SCP member companies only. Facilitated by Greg Coleman, VP of Strategic Programs, the session will include a discussion of the future direction of the Service Capability & Performance (SCP) Standards program. Participants will engage in an open discussion of their business challenges and discuss how the SCP Standards can help address these challenges. In addition, the group will discuss specific changes proposed for the 2009 Edition of the standards covering support, field service, professional service and eservice disciplines. |
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Executive
Forum - By Invitation Only (includes
lunch)
This unique event for executive level professionals provides an opportunity to network with your peers, discuss challenges and strategize on the future direction of the services industry. The forum is facilitated by John Hamilton, President of Service Strategies who will collect topics from attendees to be discussed during the session. Attendees will also receive the transcript from the forum. Registration includes a golf outing on Sunday, October 5th as well as dinner following the session Monday, Oct. 6th. |
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Executive Forum Dinner -
By Invitation Only |
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Tuesday,
October 7, 2008 - CONFERENCE (DAY 1) |
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Welcome & Introductions | Service Strategies Overview
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KEYNOTE ADDRESS |
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MORNING BREAK |
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SUPPORT SERVICES TRACK |
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PROFESSIONAL SERVICES TRACK |
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11:15 - 12:15 pm |
Transforming from a Product Centric to a Customer Centric Organization
Presented by:
Beth Martinko
Vice President, Customer Success
Avid Technology |
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LUNCH (Sponsored by QuickArrow)
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Strategies for Supporting the SMB Market
Presented by: Jim Moore
Vice President Support
Sage Software |
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Leveraging Standards in Global Support
Presented by: Todd Abney
Director Global Customer Support
Novell, Inc. |
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Vendor Management - Strategies for Managing Your Outsource Relationships
Presented by: Scott Lessard
Sr. Program Manager
NetApp |
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WRAP UP |
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Cocktail Reception (Sponsored by InQuira)
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Wednesday,
October 8, 2008 - CONFERENCE (DAY 2) |
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SUPPORT SERVICES TRACK |
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PROFESSIONAL SERVICES TRACK |
9:00 - 10:00 am |
What's all the buzz about collaboration?
Presented by:
Greg Oxton
Executive Director
Consortium for Service Innovation |
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Connecting the Dots - SaaS Support for the 21 st century
Presented by: Paul Lake & Linda Sandgren
Oracle CRM OnDemand |
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11:00
- 12:00 pm |
KEYNOTE ADDRESS |
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Event Wrap Up / Prize Drawing
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