Join us in Las Vegas, NV, October 6-8, 2008 for our Services Industry Summit. This industry event is your perfect opportunity to share best practices and learn how world-class companies are improving their Customer Support and Professional Service organizations. Industry luminaries will share their insights through informative presentations packed with information and ideas you can put to use right away.

The event will include a range of topics covering technical support, professional services and include workshops and an executive forum session. For more information or to register, visit www.servicestrategies.com, email info@servicestrategies.com, or call 800.552.3058 toll free in North America.

DOWNLOAD SUMMIT BROCHURE

Featured Speakers

Connecting the Dots - SaaS Support for the 21 st century
Paul Lake - Director of Support, Oracle CRM on Demand

Your company is about to start selling its on premise product in a Software as a Service model. You can hear the groans ripple through your support organization. But -- Wait a Sec! The tough road ahead can be exciting and successful!

Turning the Corner from Software-Driven to Services Led
Liz Murphy - Vice President Professional Services, Datatel, Inc.

Datatel enjoys strong performance from a comprehensive PSO that has increased margins, revenue and client satisfaction. Liz Murphy will present a framework for migrating to a services-led organization along with tools and techniques for success and prescriptions for common ailments.

Presenting Companies Include

Avid Technology | JPMorgan | Oracle CRM onDemand | Mentor Graphics | NetApp | Novell | Sage Software | And more..

Pre-Conference Executive Forum & Workshops

Executive Forum
This unique event for executive level professionals provides an opportunity to network with your peers, discuss challenges and strategize on the future direction of the services industry. The forum is facilitated by John Hamilton, President of Service Strategies who will collect topics from attendees to be discussed during the session.

Building Professional Services in a Product Company (Workshop)
This one-day workshop targets the critical success factors you need to align your professional services strategy with your business focus, select goals appropriate to your chosen mission, and implement effectively to drive business success. The Building Professional Services within a Product Company workshop shows you and your executive team the specific disciplines and direct actions you must take to achieve a competitive advantage.

Knowledge Centered Support - KCS (Workshop)
This comprehensive workshop on Knowledge-Centered Support (KCS) will examine the need for a knowledge-centered strategy, the organizing principles of KCS and the benefits that it delivers.