Hosted by Service Strategies, this event brings together service and support leaders to share best practices, network and discuss the future of the industry. You'll find the event enlightening and very beneficial.
Our events are geared towards service leaders of all levels and provide a unique opportunity to network with your peers, receive expert advice and discuss issues critical to your service business.
 Gain valuable insights
Network with your peers
Energize your service operation
Enjoy beautiful San Diego in the fall
Pre-conference workshops and forums will be held on Monday, October 25th and the main summit agenda on Tuesday, October 26th. We look forward to seeing you in San Diego!
Main Summit Agenda
The main summit agenda on Tuesday, October 26th will feature a special keynote presentation from Lisa Nirell, acclaimed author and expert on energizing organizations. We will also have a series of informative best practice presentations from leading companies.
Keynote Presentation
Four Strategies to Energize Service Growth
and Thrive in the Recovery
Lisa Nirell, Author and Expert on Energizing Growth
-
EnergizeGrowth® LLC
Acclaimed growth expert and author Lisa Nirell will show you four strategies that successful services companies are using to help them thrive in today’s volatile, time-starved marketplace. Attendees will also receive a copy of her latest book "“EnergizeGrowth® NOW: The Marketing Guide to a Wealthy Company”
Summit Presentations
Revitalizing Your Team for the Economic Growth Ahead!
Randy Selleck, Sr. Director, ESC Call Center Operations
-
Assurant Solutions
Implementing a Strategy to Effectively Run
Your Service Business
Tom Stierle, Vice President, Global Customer Service Operations
- Teradata Corporation
Why Can't I get a Clear Answer?
Evaluating
Offshore Technical Support
Amirita T. Joshi, CEO
- Ahilia Inc.
Leveraging Partnerships in All Aspects of
the Service Business
Chad Williams, Vice President Services and Renewals
- Advent Software
Optimizing Customer Profiles to Drive
Efficiency and Satisfaction
Nicholas Howard, Senior Director of Operations
-
NetApp Global Support
Pre-Conference Workshops
Pre-conference workshops will be held on Monday, October 25th. Add any workshop to your conference registration for an additional $699.00 or register for a workshop only for $799.00.
Executive Forum Session
This roundtable forum is designed for Service Executives who wish to engage in a focused discussion of issues and trends that affect their business. Topics discussed are submitted by attendees.
Customer Loyalty Workshop
In this one-day workshop, we investigate a variety of customer satisfaction and loyalty pitfalls, discuss the customer relationship practices of participants and explore a variety of best practices.
Knowledge Centered Support (KCS) Workshop
Support organizations are continually under pressure to drive greater efficiency and productivity. This comprehensive knowledge management workshop will help you achieve this goal.
Turning Technical Experts into Trusted Advisors
Technical experts who become trusted advisors to their customers provide a competitive advantage and add value to your organization. This session will help you create more trusted advisors and improve the skills of your entire staff.
SCP Community Roundtable (SCP Members Only)
The SCP Community Roundtable is available to SCP member companies only. The session will include a discussion of the future direction of the Service Capability & Performance (SCP) Standards.
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