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Service Strategies
17075 Via Del Campo
San Diego, CA 92127
Office - 858.674.4864
Toll Free - 800.552.3058
Fax - 858.674.1192
info@servicestrategies.com

Who's Certified

SCP Certified (gif)The Service Capability & Performance (SCP) Standards are used by leading technology companies in approximately twenty countries worldwide. Service Strategies is pleased to recognize the world-class organizations certified under the SCP Support, Field Service, and / or Professional Service Standards.

Certified organizations must demonstrate their ongoing commitment to service excellence through annual audits of their support, field service, and / or professional service operation. Listed below are SCP certified organizations by company and location. The SCP Year indicates the number of years the organization has been certified under the SCP program.

95Teleweb Information Co. Ltd
Support Center - Beijing, China SCP YearSCP YearSCP Year

Advanced Solutions International
Customer Support - Austin, Texas SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
ASI Consulting - North America SCP YearSCP Year

Advent Software, Inc.
IMG Client Support - San Francisco, CA SCP YearSCP YearSCP YearSCP Year
IMG Professional Services - San Francisco, CA SCP Year

Affiliated Computer Services (ACS)
Northwest Service Center - Hillsboro, OR SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

IBM Software Group, Information Management
Cognos 8 Business Intelligence and Performance Management
Global Customer Support, Central European Support - Frankfurt, Germany SCP YearSCP YearSCP Year
Global Customer Support, Northern European & MEA Support - Bracknell, UK SCP YearSCP YearSCP Year
Global Customer Support, Southern European Support - Paris, France SCP YearSCP YearSCP Year

CompuCom Systems, Inc.
Support Center - Dallas, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
CCSI Technology Solutions, a CompuCom Company - Mississauga, Canada SCP Year

DoubleClick, Inc.
North American ASP Ad Serving - Thornton, CO SCP YearSCP YearSCP Year
Customer Support EMEA – Dublin, Ireland SCP Year

EMC²
Problem Resolution & Escalation Management (PREM) - Hopkinton, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Problem Resolution & Escalation Management (PREM) - Pleasanton, CA SCP Year
Problem Resolution & Escalation Management (PREM) - Burlington - Ontario, Canada SCP YearSCP YearSCP Year
Problem Resolution & Escalation Management (PREM) - Cork, Ireland SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Problem Resolution & Escalation Management (PREM) - Sydney, Australia SCP YearSCP YearSCP YearSCP Year

Ethicon-Endo Surgery
Clinical Customer Support - Cincinnati, OH SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year   

FUJIFILM Medical Systems USA, Inc.
Technical Assistance Center - Stamford, CT SCP YearSCP Year
North America Field Service SCP Year
Professional Services SCP Year

Fuji Xerox Australia Pty Ltd
Technical Support Centre - Sydney, Australia  SCP YearSCP YearSCP Year

GE Healthcare
Centricity® RIS-IC - Burlington, VT SCP YearSCP YearSCP YearSCP YearSCP Year

Harland Financial
Advocacy Services - Pleasanton, CA SCP YearSCP Year
Enterprise Services Center - Des Moines, IA SCP Year

IBM Internet Security Systems
Customer Support - Atlanta, GA  SCP YearSCP YearSCP Year

Invensys Systems
Global Client Support - Foxboro, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Wonderware Headquarters - Lake Forest, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Landmark Graphics
EFSU Technical Assistance Center - Leatherhead, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
LAO Technical Assistance Center - Houston, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
NAO Technical Assistance Center - Houston, TX   SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
AP Technical Assistance Center - Perth, Australia SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Lockheed Martin
LMIT CITIC Service Desk - Baltimore, MD SCP YearSCP YearSCP YearSCP Year
JPL Services - DNS Alliance Program - Altadena, CA SCP YearSCP YearSCP YearSCP Year
JPL Services - DNS Alliance Program Field Services SCP Year
LMES&S Southeast Enterprise Solutions Center - Madison, AL SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

McKesson Corporation
Automation - Pittsburgh, PA SCP Year
Advanced Orders – Professional Services - Alpharetta, GA SCP Year
Charlotte Product Group - Charlotte, NC SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Enterprise Imaging Group - Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year  
Extended Care Solutions Group - Springfield, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year   
HealthQuest Support - Alpharetta, GA SCP YearSCP YearSCP YearSCP Year  
Medical Imaging Group - Vancouver, BC Canada SCP YearSCP YearSCP Year
Physician Practice Solutions - Dubuque, IA  SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year      
Series 2000 - Lake Mary, FL SCP YearSCP YearSCP YearSCP Year  
SystemCare - Alpharetta. GA SCP YearSCP YearSCP YearSCP YearSCP Year
HC Core Clinicals - Louisville, CO SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
HC Horizon Laboratory - Eugene, OR SCP YearSCP YearSCP Year
HC Horizon Meds Manager - Dubuque, IA SCP YearSCP Year
HC Physician Portal (WSO) SCP Year
HS Health Solutions Product Support - Newton, MA SCP YearSCP YearSCP Year
HS Clinical Auditing Compliance Division (CACD) - Malvern, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
RCS Claims Administrator Support - Charlotte, NC SCP YearSCP YearSCP Year
RCS Pathways Contract Management - Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
RCS STAR Product Group - Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
RM Performance Management Group - Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year         
RM Performance Management Group - Hadley, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year   
RM Surgical/Access Management - Roseville, MN SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
RM Supply Chain - Wheeling, IL SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Mentor Graphics
Support Center - Huntsville, AL SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center - Longmont, CO SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center - Marlboro, MA SCP YearSCP YearSCP YearSCP Year
Support Center - San Jose, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center - Wilsonville, OR SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Munich, Germany SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Newbury, Berkshire, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Valizy, France SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Singapore SCP YearSCP YearSCP YearSCP Year
Support Center - Hyderabad, India SCP YearSCP YearSCP YearSCP Year
Support Center - Taipei, Taiwan SCP YearSCP YearSCP YearSCP Year
Support Center - Tokyo, Japan SCP YearSCP YearSCP YearSCP Year
Worldwide eServices Organization SCP YearSCP Year

NetApp
Technical Support Center - Research Triangle Park, NC SCP YearSCP YearSCP YearSCP YearSCP Year

Nokia
Enterprise Solutions Americas TAC - Kanata, Ontario, Canada SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Enterprise Solutions EMEA TAC - Farnborough, UK SCP YearSCP YearSCP YearSCP Year
Enterprise Solutions Asia Pacific TAC - Singapore SCP YearSCP YearSCP Year
Services & Software - Field Organization SCP Year

Novell
Americas Support Center - Provo, UT SCP YearSCP YearSCP YearSCP Year
Premium Service - North America - Provo, UT  SCP YearSCP YearSCP Year
EMEA Support Center – Rotterdam, Nürnberg SCP Year
Customer Support - Mumbai, India SCP YearSCP Year

Primavera Systems, Inc.
Bala Support Center - Bala Cynwyd, PA SCP YearSCP YearSCP YearSCP YearSCP Year

RelayHealth
MMS Product Support Center - Scottsdale, AZ SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year  
Support Center - Dubuque, IA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Rockwell Automation
Customer Support Center - Mayfield Village, OH SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Asia Pacific Technical Support Centre - Melbourne, Australia SCP YearSCP YearSCP YearSCP YearSCP Year
Europe East Technical Support Centre - Haan-Gruiten, Germany SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Latin America Support Center - Sao Paulo, Brazil SCP YearSCP YearSCP YearSCP YearSCP Year
Customer Service Centre - Milton Keynes, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

SCC Soft Computer
Client Services - Clearwater, FL SCP Year

Schneider Electric
SCADA Support Centre - Sydney, Australia SCP YearSCP YearSCP YearSCP Year

SCICOM (MSC) Bhd
Nokia Careline SEAP - Kuala Lumpur, Malaysia SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Nokia Careline North America - Tampa, FL SCP YearSCP YearSCP Year

Speedware Ltd.
Speedware Support - St. Laurent, Quebec SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

SSM Health Care
Client Response Center - St. Louis, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Teradata
Global Support Center - San Diego, CA SCP YearSCP YearSCP YearSCP YearSCP Year

Ultimate Software
Product Support Center - Weston, FL SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Unisys
Global Outsourcing and Infrastructure Services SCP Year

Vertex, Inc
Customer Support Center - Berwyn, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Vision Solutions, Inc
CustomerCare - Irvine, CA   SCP YearSCP YearSCP YearSCP Year

Wind River Systems
North America Support Operations - Alameda, CA SCP YearSCP YearSCP Year
Support Operations – Salzburg, Austria SCP YearSCP Year
Support Operations – Tokyo, Japan SCP YearSCP Year


To learn more about the Service Strategies' industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.

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