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Service Strategies
11590 West Bernardo Court
Suite 220
San Diego, CA 92127
Corporate - 858.674.4864
Toll Free - 800.552.3058
Fax - 858.674.1192
info@servicestrategies.com

Who's Certified

SCP Certified (gif)The Service Capability & Performance (SCP) Standards are used by leading technology companies in approximately twenty countries worldwide. Service Strategies is pleased to recognize the world-class organizations certified under the SCP Support, Field Service, and / or Professional Service Standards.

Certified organizations must demonstrate their ongoing commitment to service excellence through annual audits of their support, field service, and / or professional service operation. Listed below are SCP certified organizations by company and location. The SCP Year indicates the number of years the organization has been certified under the SCP program. 

Advent Software, Inc.
IMG Client Support - San Francisco, CA SCP YearSCP YearSCP YearSCP YearSCP Year
IMG Professional Services - San Francisco, CA SCP Year

Albridge Solutions
Client Services & Support - Lawrenceville, NJ SCP Year

Assurant Solutions
Federal Warranty Service Corporation - Addison, TX SCP Year

CompuCom Systems, Inc.
Support Center - Dallas, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
CCSI Technology Solutions, a CompuCom Company - Mississauga, Canada SCP Year

EMC²
Problem Resolution & Escalation Management (PREM) - Hopkinton, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Problem Resolution & Escalation Management (PREM) - Pleasanton, CA SCP YearSCP Year
Problem Resolution & Escalation Management (PREM) - Burlington - Ontario, Canada SCP YearSCP YearSCP Year
Problem Resolution & Escalation Management (PREM) - Cork, Ireland SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Problem Resolution & Escalation Management (PREM) - Sydney, Australia SCP YearSCP YearSCP YearSCP YearSCP Year

Ethicon-Endo Surgery
Clinical Customer Support - Cincinnati, OH SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year  

Fenwal, Inc.
Global Technical Services SCP Year

FUJIFILM Medical Systems USA, Inc.
Technical Assistance Center - Stamford, CT SCP YearSCP Year
North America Field Service SCP Year
Professional Services SCP Year

Fuji Xerox Australia Pty Ltd
Technical Support Centre - Sydney, Australia  SCP YearSCP YearSCP Year

GE Healthcare
Centricity® RIS-IC - Burlington, VT SCP YearSCP YearSCP YearSCP YearSCP Year

Halliburton Landmark
EMEA Global Customer Support - Leatherhead, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
LAO Global Customer Support - Houston, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
NAO Global Customer Support - Houston, TX   SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
APAC Global Customer Support - Perth, Australia SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Harland Financial
Advocacy Services - Pleasanton, CA SCP YearSCP YearSCP Year
Advocacy Services - Des Moines, IA SCP YearSCP Year

Invensys Operations Management
Global Customer Support - Foxboro, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Wonderware Headquarters - Lake Forest, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Lockheed Martin
LMIT CITIC Service Desk - Baltimore, MD SCP YearSCP YearSCP YearSCP YearSCP Year
LMES&S Southeast Enterprise Solutions Center - Madison, AL SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

McKesson Corporation
Automation - Pittsburgh, PA SCP Year
Charlotte Product Group - Charlotte, NC SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Enterprise Imaging Group - Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year 
Extended Care Solutions Group - Springfield, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year   
HealthQuest Support - Alpharetta, GA SCP YearSCP YearSCP YearSCP Year  
Medical Imaging Group - Vancouver, BC Canada SCP YearSCP YearSCP Year
Physician Practice Solutions - Dubuque, IA  SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year      
Series 2000 - Lake Mary, FL SCP YearSCP YearSCP YearSCP Year  
HS Health Solutions Product Support - Newton, MA SCP YearSCP YearSCP YearSCP Year
HS Health Solutions Product Support - Malvern, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
RCS Claims Administrator Support - Charlotte, NC SCP YearSCP YearSCP YearSCP Year
RCS Pathways Contract Management - Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
RCS STAR Product Group - Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Mentor Graphics
Support Center - Huntsville, AL SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center - Longmont, CO SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center - Marlboro, MA SCP YearSCP YearSCP YearSCP Year
Support Center - San Jose, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center - Wilsonville, OR SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Munich, Germany SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Newbury, Berkshire, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Valizy, France SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre - Singapore SCP YearSCP YearSCP YearSCP Year
Support Center - Hyderabad, India SCP YearSCP YearSCP YearSCP Year
Support Center - Taipei, Taiwan SCP YearSCP YearSCP YearSCP Year
Support Center - Tokyo, Japan SCP YearSCP YearSCP YearSCP Year
Worldwide eServices Organization SCP YearSCP Year

NetApp
Technical Support Center - Research Triangle Park, NC SCP YearSCP YearSCP YearSCP YearSCP Year

Novell
Americas Support Center - Provo, UT SCP YearSCP YearSCP YearSCP YearSCP Year
North America Field Services - Provo, UT  SCP YearSCP YearSCP YearSCP Year
EMEA Support Center – Prague, CR SCP YearSCP Year
India Support Center - Mumbai, India SCP YearSCP YearSCP Year

RelayHealth
MMS Product Support Center - Scottsdale, AZ SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year  
Support Center - Dubuque, IA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center - Tulsa, OK SCP Year

SCC Soft Computer
Client Services - Clearwater, FL SCP Year

Schneider Electric
SCADA Support Centre - Sydney, Australia SCP YearSCP YearSCP YearSCP Year

Speedware Ltd.
Speedware Support - St. Laurent, Quebec SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

SSM Health Care
Client Response Center - St. Louis, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Teradata
Global Support Center - San Diego, CA SCP YearSCP YearSCP YearSCP YearSCP Year

Ultimate Software
Product Support Center - Weston, FL SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Vertex, Inc
Customer Support Center - Berwyn, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Websense, Inc.
North America Support - San Diego, CA SCP Year
EMEA Support - Reading, United Kingdom SCP Year

Wind River Systems
North America Support Operations - Alameda, CA SCP YearSCP YearSCP Year
Support Operations – Salzburg, Austria SCP YearSCP Year
Support Operations – Tokyo, Japan SCP YearSCP Year


To learn more about Service Strategies' industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.

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