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MEDIA SPONSOR |
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| CRMAdvocate - Everything CRM. Read Less. Know
More. The CRMAdvocate Today e-newslettter is the most complete
source of information concerning technologies, strategies,
and trends for Customer Relationship Management (CRM) and
Contact Centers. Providing industry news, webcasts, case
studies, white papers, research, and product information,
CRMAdvocate offers the ability to stay current on industry
trends. To find out more about CRMAdvocate, visit www.crmadvocate.com |
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PRODUCED IN COOPERATION
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| The Association of Support Professionals is
an international membership organization for customer support
managers and professionals. In addition to its annual "Ten
Best Web Support Sites" awards, the ASP publishes research
reports on a wide range of support topics, including support
compensation, fee-based support, and services marketing.
Visit www.asponline.com for
more information. |
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| (VSI) develops, implements, and supports its award-winning
PowerHelp suite of customer-experience management software
solutions. PowerHelp is a robust, modular application that
offers in-depth functionality for Customer Support, Field
Service, Sales and Marketing Automation, and Mobile environments.
Companies in a variety of industries and throughout the world
use PowerHelp to improve service response and resolution
times, reduce the costs of delivering service, capture actionable
customer data, seamlessly integrate with external partners,
and broaden their portfolio of service offerings. PowerHelp
is flexible, integrates easily with legacy systems, and offers
one of the industry’s fastest deployment times, all
of which contribute to its low TCO, and high ROI. The company’s
customer list is 100-percent referenceable, and includes
General Binding Corp., Reynolds and Reynolds, ABB Automation,
and AO Smith Water Products Co. VSI is headquartered in Cincinnati,
OH, with offices and partners worldwide. Fast…Powerful…Guaranteed.
For more information, visit www.VSI-PowerHelp.com or call
1.800.466.0238. |
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| Satmetrix, the co-developer of Net Promoter®, provides
software solutions and services to create a customer–centric
organization to measurably improve customer loyalty, establish
an ongoing dialogue with the customer community, and link
these results to financial benefits. For more information
visit www.satmetrix.com, or call 1-650-227-8300 or +44 (0)
845-371-1040. |
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| Socialtext, the first wiki company and leading provider
of Enterprise 2.0 solutions. Socialtext captures the best
features of web-native tools called "wikis" and "weblogs" and
brings them inside your enterprise to create a collaboration
and knowledge tool that works the way people do. Over 4,000
organizations use Socialtext – www.socialtext.com |
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ASSOCIATION SPONSORS |
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| The Consortium for Service Innovation is a non profit alliance
of support organizations focused on innovation for the support
industry.The Consortium members create innovative ideas through
a process of collective thinking and collective experience.
The Consortium's work integrates academic research and emerging
business trends with the members' operational perspectives.
The result is innovative operational models that improve
the customers' support experience. Rather than make incremental
improvements to current processes the Consortium develops
new innovative ways to deliver outstanding customer support.
www.serviceinnovation.org |
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RESEARCH SPONSOR |
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| ServiceXRG specializes in helping companies develop and
execute service and support strategies that strengthen customer
relationships and optimize financial performance from service
operations. ServiceXRG’s research provides a balanced
perspective of the IT services industry with views from users,
service professionals and suppliers to the IT services industry.
For more information, visit www.servicexrg.com |
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| Sponsorship Opportunities
This industry event is your perfect opportunity
to reach decision makers in the technology service and
support industry. Available sponsorship opportunities:
- Breakfast Sponsor Package
- Lunch Sponsor Package
- Research Partner Sponsorship
- Cocktail Reception Host Sponsor Package
For details on the above sponsorship
opportunities, please email or
call 858.674.4864. |
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