The Service Capability & Performance (SCP) Standards provide the global benchmark for service excellence. Proven through global deployment over the past ten years, SCP Standards define best practices, quantify performance levels and establish a foundation for continuous improvement of service operations.

• Support Standard 
• eService Standard 
• Field Service Standard 
• Professional Service Standard 

Service Strategies provides industry leading training and certification for service and support professionals. Our career development programs include courses for managers and individuals in the areas of customer service and support, field service and professional services.

• Management Development 
• Individual Development 
• Career Certification
• Continuing Education Workshops 

Service Strategies offers flexible consulting services and custom, requirements-driven project assistance. We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management techniques to provide you with high-value services and deliverables that will improve your business. Services include:

• Strategic Planning
• Global Service Assessments
• Service Process Re-engineering

Join our community of leading companies committed to delivering exceptional service and support. Members have access to a network of professionals actively engaged in driving higher levels of service within the marketplace. Access best practices, articles and presentations frmo industry leaders from around the world.

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