The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence, quantify service effectiveness and define stringent performance standards.  View Flash Presentation.

• eService Standard 
• Support Standard 
• Field Service Standard 
• Professional Service Standard 

Service Strategies provides industry leading training and certification for service and support professionals. Our career development programs include courses for managers and individuals in the areas of customer service and support, field service and professional services.

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Service Strategies offers flexible consulting services and custom, requirements-driven project assistance. We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management techniques to provide you with high-value services and deliverables that will improve your business. Services include:

• Service Assessments
• Strategic Planning 
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• eService Consulting 
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